What Is The Order Process?
To place an order with KLAS, you can either email customer service (firstname.lastname@example.org), call customer service (phone 972-542-3505, or place your order online (www.klasproducts.com). KLAS will e-mail you a formal quote for your final sign off before processing your order request. Once your quote is signed off, KLAS will email over a proof to you in 1-3 work days for your proof approval.
What Art Files Do You Accept?
KLAS accepts Adobe Illustrator .ai (CS5 version or lower) and Adobe Illustrator .eps (CS5 version or lower). If you do not have these art files, we can convert your artwork for $30.00.
How Can I Order Samples?
Label samples are free. Promotional products and apparel samples under $1.00 are free of charge with a UPS or Fed Ex account # provided. Samples are billed at end column pricing. Apparel may be returned for a full credit. Shipping charges will not be refunded.
What is the Standard Production Time?
Once you place your order with KLAS, it usually takes 1-2 work days to set up your logo and email you a proof. For apparel and promotional products orders, production is 5-7 work days. For label orders, production is 48-hours.We can turn-a-round your embroidery job in 2-3 days.
KLAS Products' Terms & Conditions
QUOTATIONS: Special or custom made products are priced by a written quotation based on KLAS Products, Inc.'s interpretation of the buyer's requirements. Any deviations from the quoted specifications may be cause for price adjustments. Unless specifically stated to the contrary, quoted prices are firm for thirty days (30) days from the date of the quotation. All quotes must be signed off on in order for any order to be processed.
ORDERS: All orders are subject to final acceptance by KLAS Products, Inc. Orders regularly entered, verbal or written, cannot be cancelled or suspended except upon terms which fully indemnify KLAS Products, Inc. against loss, including recovery of all direct costs incurred, attendant normal indirect and overhead charges, and reasonable profit. All orders are subject to a minimum $25.00 cancellation fee. All cancelled orders must be emailed or faxed to KLAS. No verbal cancellations are accepted.
PROOFS: Most proofs are emailed to our customers in full color. Emailed proof do not contain the exact PMS color match that may be printed on the items that you are ordering. Proofs are to verify your imprint, imprint colors, the item, the imprint location, and any changes (artwork or additional charges) on your order. If you are embroidering, a stitch out will be either emailed or mailed to you directly. The stitch out is the exact size, imprint, and thread colors that will be printed on your order. KLAS is not held responsible for any wrong interpretations of your proof. All proofs must be signed and emailed/faxed back to KLAS in order to proceed into production.
CUSTOM ORDERS: Changes after a special or custom quote is converted to an order are subject to KLAS Products' acceptance. If work-in-process cannot be changed, the order is delivered and invoiced as specified. KLAS Products, Inc. reserves the right to ship not in excess often percent over or under quantity ordered. Due to normal production yields, standard serialized labels are subject up to five percent missing numbers and a list will be provided with the missing numbers. Any tooling, negatives, artwork or plates will be maintained free of charge while being used in production and for twelve months following date of last use, after which they may be destroyed unless other specific written arrangements are made. Unless provided by the buyer, all tooling, negatives, artwork and plates we produce are our property without exception.
TERMS OF PAYMENT: In order to receive terms with KLAS Products, Inc., we require that your company show evidence of being in business at least 5 years. ALL overseas orders, fulfillment orders, and orders over $5,000 REQUIRE a pre-payment of 80% down, 20% upon shipping to your company. There are NO EXCEPTIONS. 50% deposit required based on original quote and remaining balance due upon receipt of order unless specifically stated otherwise in writing. We accept Visa and MasterCard. Credit maybe suspended when the financial condition of the buyer warrants such action. Where financial information is not provided, the terms are C.O.D. or cash with order. After thirty (30) days, a finance charged is computed by a single periodic rate of one and one half percent (1 1/2%) per monthly, which is an annual percentage rate of eighteen percent (18%) on unpaid balances.
WARRANTY: KLAS Products, Inc.'s goods are sold with the understanding that the buyer will test them in actual use and determine for himself their adaptability for the intended use. KLAS Products warrants to the buyer that its products are free from defects in material and workmanship, but limits its obligation under this warranty to replacement of the product shown to KLAS Products' satisfaction to have been defective at the time KLAS Products sold it. This warranty does not extend to any person obtaining the product from the buyer. This warranty is in lieu of any other warranty, express or implied, including, but not limited to, any implied warranty of merchantability of fitness for a particular purpose, and of any other obligations or liability on KLAS Products' part. Under no circumstances will KLAS Products be liable for any loss, damage, expense or consequential damages of any kind arising in connection with the use or inability to use its products.
DELIVERY: The promised delivery date is the best possible estimate based on the timely receipt of placement of deposit and the verbal order or purchase order, availability of stock items and materials inventory, production schedule and the anticipated time for goods in transit.
SHIPMENT: All shipments are F.O.B. shipping point unless otherwise stated. Buyer incurs all applicable shipping/handling charges on the invoice. In ordering, the buyer should state explicitly the method of shipment preferred and by what carrier. In the absence of shipping directions, we will use our own discretion in forwarding the goods. We assume no responsibility for placing of valuations upon shipment unless specifically requested to do so by the buyer or for delay, damage or breakage after delivery has been made to the carrier, and all claims for damage, etc., should be made to the responsible carrier. KLAS Products is not responsible for typographical errors.
CLAIMS: Claims for defects, shortages or damages must be made by the buyer in writing within five (5) days after receipt of goods. Failure to make such claim within the stated period shall constitute irrevocable acceptance and an admission that the buyer fully complies with the terms, conditions and specifications. KLAS Products' liability is limited to the listed terms and conditions stated herein. Return shipments must be prepaid and properly packed in the ORIGINAL packaging. KLAS Products is not responsible for damages to materials incurred during return shipment. The buyer is made aware that returned goods are subject to a restocking charge at KLAS Products prevailing rates of 20% to 60%, due and payable at the time of authorized return, and must be accompanied with the returned goods unless otherwise specified in writing.
TAXES: The stated prices do not include any sales, use or other excise tax and the amount of any thereof, which are required to collect, will be invoiced to you. The buyer purchasing for resale within the State of Nevada must furnish a resale certificate card. The certificate shall be signed by and bear the name and address of the purchaser, shall indicate the number of the permit issued to purchaser, and shall indicate the general character of the tangible personal property sold by purchaser in the regular course of business.
APPLICABLE LAW: This transaction shall be governed by and construed in accordance with the internal laws of the State of Texas with the venue in Collin County, Texas, unless otherwise stipulated by KLAS Products, Inc. The buyer shall pay KLAS Products' reasonable attorney's fees and court costs incurred in enforcing this agreement.
ENTIRE AGREEMENT: This writing is intended by the parties as a final expression of their agreement and as a complete and exclusive statement of the terms hereof. Your order is/will be accepted only on the terms and conditions contained herein and the provisions of any purchase order or other writings inconsistent herewith shall not constitute a part of the contract of sale. If any of the terms and conditions herein are not acceptable, we must be so notified promptly by mail or email stating contrary exclusions prior to consummation of the sale and start of production.
PMS COLORS & STANDARD COLORS: KLAS Products is able to match exact colors. When ordering, please provide the exact PMS color. Please view our pantone chart on our website. Most of our factories have a selection of standard colors. Before ordering, please ask your KLAS Products representative which standard PMS colors our factories use. ARTWORK: Please send all artwork to email@example.com. On every custom printed job, we have paper proofs. Paper proofs are $15.00 each. No exceptions. Acceptable graphics or drawing software programs are: JPEG and Adobe Illustrator. KLAS Products' art department charges $30.00 per hour to touch-up, make changes or convert artwork into the correct art format.
OVER RUNS & UNDER RUNS: As a result to the industry's standards in manufacturing quality and production, KLAS Products reserves the right to ship and bill by 5% over or under your order quantity.
RUSH ORDERS: KLAS Products can get a variety of products in 48 hours to 3 days.
BELOW MINIMUM QUANTITY: KLAS Products will be glad to help you with any quantity or requirement. Please Call.